Community Satisfaction Survey

WFUPD has launched a new satisfaction and feedback solution that uses text messaging to keep our community members informed and provide feedback after a non-life-threatening interaction with WFUPD.

How it Works

Text messages are sent hours or days after the incident and will ask community members to take a quick survey about their experience with their call for service. It will also allow community members to provide their own comments and feedback or have an opportunity to thank the responding officer.

With PowerEngage, text message surveys are sent to the phone number recorded as part of a call for service or even an officer’s report. However, citizens can take a text message survey and provide feedback even if they did not receive a text message. Simply fill out the survey form on the right of the page.